Slovak Language Trust and Safety Specialist
Há 1 mês
Job Title: Slovak Language Trust and Safety Specialist
Location: Lisbon, Portugal
We are seeking a highly skilled Slovak speaking Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.
Key Responsibilities:
- Case Review & Assessment:
- Evaluate escalated cases to identify potential policy violations or safety concerns.
- Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
- Address inquiries and concerns effectively, especially critical safety cases, while demonstrating empathy.
- Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
- Provide exceptional service to both riders and drivers by resolving their issues within time limits.
- Offer appropriate solutions and alternatives and follow up to ensure resolution.
- Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
- Make informed decisions based on thorough analysis and established policies.
- Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.
Requirements:
C2 Slovak and B2 English, candidates must also have work permission for Portugal, i.e., an EU passport or a Portuguese residence card.
Willingness to work shifts and weekends is essential and good general computer skills.
Please note: relocation to Lisbon is mandatory and B2 English is required.
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