Slovak Language Trust and Safety Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

Job Title: Slovak Language Trust and Safety Specialist

Location: Lisbon, Portugal

We are seeking a highly skilled Slovak speaking Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.

Key Responsibilities:

  1. Case Review & Assessment:
  • Evaluate escalated cases to identify potential policy violations or safety concerns.
Customer Interaction:
  • Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
  • Address inquiries and concerns effectively, especially critical safety cases, while demonstrating empathy.
Outbound Communication:
  • Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
Customer Service Excellence:
  • Provide exceptional service to both riders and drivers by resolving their issues within time limits.
  • Offer appropriate solutions and alternatives and follow up to ensure resolution.
Client Services Expertise:
  • Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
Decision-Making:
  • Make informed decisions based on thorough analysis and established policies.
Confidentiality & Security:
  • Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.

Requirements:

C2 Slovak and B2 English, candidates must also have work permission for Portugal, i.e., an EU passport or a Portuguese residence card.

Willingness to work shifts and weekends is essential and good general computer skills.

Please note: relocation to Lisbon is mandatory and B2 English is required.



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