Lithuanian Language Trust and Safety Investigator Role
Há 1 mês
Job Title: Lithuanian Language Trust and Safety Investigator Role
About the Role:
We are seeking a highly skilled Lithuanian speaking Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.
Key Responsibilities:
- Evaluate escalated cases to identify potential policy violations or safety concerns.
- Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
- Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
- Provide exceptional service to both riders and drivers by resolving their issues within time limits.
- Make informed decisions based on thorough analysis and established policies.
- Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.
Requirements:
- C2 Lithuanian and B2 English.
- Work permission for Portugal (EU passport or Portuguese residence card).
- Ability to work shifts and weekends.
What We Offer:
A competitive gross salary of €1040 per month, plus free accommodation for the whole 12-month contract. Alternatively, a gross salary of €1295 per month without accommodation.
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