Lithuanian Language Trust and Safety Investigator Role

Há 1 mês


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

Job Title: Lithuanian Language Trust and Safety Investigator Role

About the Role:

We are seeking a highly skilled Lithuanian speaking Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.

Key Responsibilities:

  1. Evaluate escalated cases to identify potential policy violations or safety concerns.
  2. Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
  3. Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
  4. Provide exceptional service to both riders and drivers by resolving their issues within time limits.
  5. Make informed decisions based on thorough analysis and established policies.
  6. Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.

Requirements:

  • C2 Lithuanian and B2 English.
  • Work permission for Portugal (EU passport or Portuguese residence card).
  • Ability to work shifts and weekends.

What We Offer:

A competitive gross salary of €1040 per month, plus free accommodation for the whole 12-month contract. Alternatively, a gross salary of €1295 per month without accommodation.



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