Trust and Safety Investigator

Há 4 dias


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

About the Company

David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy to find a Trust Safety Investigator for their team in Lisbon. The company provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services.

Job Summary

This role involves reviewing escalated cases for policy violations or safety concerns, responding to customer inquiries via phone, helpdesk, and live chat, and performing outbound calls to collect evidence. The successful candidate will provide excellent customer service, maintain a deep knowledge of the company's services, and make informed decisions based on analysis.

Key Responsibilities

  • Case Review: Assess escalated cases for potential policy violations or safety concerns.
  • Customer Service: Respond to customer inquiries via phone, helpdesk, and live chat, providing effective solutions and alternatives within time limits.
  • Evidence Collection: Perform outbound calls to collect evidence from drivers and customers.
  • Knowledge Management: Maintain a deep knowledge of the company's services to provide efficient support and proactive suggestions.
  • Decision Making: Make informed decisions based on analysis, applying established policies and guidelines.

Requirements

  • A C1-C2 level of Latvian language and B2 English, both oral and written.
  • The ability to thrive in a dynamic, team-focused environment.
  • An ability to make decisions based on rules and policies.
  • A passion for helping others achieve results.
  • An ability to handle potentially stressful situations.

What We Offer

  • 22 days of holiday.
  • Sponsored yearly flight back home.
  • Partially paid two weeks training.
  • Shifts on weekly rotation with colleagues covering 24/7 line operating hours.
  • A temporary contract for 12 months, with a possibility of permanent employment after 2 years.


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Trust and Safety Investigator - Lithuanian SpeakerAbout the Role:Our client is seeking a highly skilled Lithuanian speaking Trust and Safety Investigator to join their team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.Key...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Czech Speaking Trust and Safety InvestigatorWe are seeking a highly skilled Czech speaking Trust and Safety Investigator to join our team in Lisbon, Portugal.Key Responsibilities:Evaluate escalated cases to identify potential policy violations or safety concerns.Respond to customer inquiries through various channels, including phone, helpdesk, and live...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Trust and Safety InvestigatorLocation: Lisbon, PortugalAbout the Job:We are seeking a skilled Trust and Safety Investigator who speaks Lithuanian to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.Key...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Trust and Safety Investigator - Czech SpeakerOur client is looking for a skilled Trust and Safety Investigator to join their team in Lisbon, Portugal. As a Czech speaker, you will play a crucial role in evaluating escalated cases and ensuring the safety of drivers and customers.Key Responsibilities:Evaluate escalated cases to identify potential...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Lithuanian Language Trust and Safety Investigator RoleAbout the Role:We are seeking a highly skilled Lithuanian speaking Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.Key...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Trust and Safety Investigator - Czech SpeakerAbout the Role:We are seeking a highly skilled Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.Key Responsibilities:Evaluate escalated...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Lithuanian speakers are sought for a Trust and Safety Investigator role in Lisbon, Portugal. Gross salary per month is €1040 + free accommodation for the whole 12-month contract, or alternatively, €1295 per month without accommodation.This position requires evaluating escalated cases to identify potential policy violations or safety concerns, responding...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Role OverviewRecruitment Direct is seeking a highly skilled Slovak Language Trust and Safety Investigator to join our team in Lisbon, Portugal. This is an exciting opportunity for a motivated individual to work in a dynamic environment and contribute to the success of our company.Key Responsibilities:Evaluate escalated cases to identify potential policy...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    We are seeking a highly skilled Trust and Safety Investigator with proficiency in the Slovak language to join our team at Recruitment Direct.Salary: The gross salary for this role is €1040 per month, plus free accommodation for the entire 12-month contract. Alternatively, if no accommodation is required, the gross salary can be €1295 per month.Job...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Slovak Language Trust and Safety SpecialistLocation: Lisbon, PortugalWe are seeking a highly skilled Slovak speaking Trust and Safety Investigator to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases to identify potential policy violations or safety concerns.Key...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Role DescriptionCzech Speaking Trust and Safety Investigator role with our client, an office-based position in Lisbon, Portugal.Key ResponsibilitiesEvaluate escalated cases to identify potential policy violations or safety concerns. Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.RequirementsC2 Czech and B2...


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy seeking a Trust Safety Investigator to join their team in Lisbon, Portugal. This role supports a major technology company providing mobility services, vehicle and scooter rentals, car sharing, and food delivery.Job Overview:The successful candidate will work on reviewing...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Summary:We are seeking a skilled Trust and Safety Investigator to join our team in Lisbon. As a key member of our cross-border talent community, you will be responsible for assessing escalated cases, providing top-notch customer service, and making informed decisions based on analysis.About the Role:Investigation and Resolution: You will assess escalated...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Come work for Recruitment Direct in our Trust and Safety Investigator role, based in Lisbon, Portugal.Gross salary per month is €1060 + free accommodation for the whole 12-month contract, or €1260 if no accommodation is required.Job DescriptionEvaluate escalated cases to identify potential policy violations or safety concerns.Respond to customer...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Summary: We are seeking a highly skilled Lithuanian Language Trust and Safety Specialist to join our team in Lisbon, Portugal. As a Trust and Safety Investigator, you will be responsible for evaluating escalated cases, responding to customer inquiries, and providing exceptional service to both riders and drivers.Key Responsibilities:Evaluate escalated...


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Trust Safety Investigator to join our client's team in Lisbon, Portugal. This is a full-time position that requires excellent customer service skills, attention to detail, and the ability to make informed decisions based on established policies and guidelines.


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy. This esteemed organization is seeking to onboard a Trust Safety Investigator to join their teams in Lisbon, supporting a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services.Position: Security Assurance...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Summary: We are seeking a highly skilled Czech Speaking Trust and Safety Investigator to join our team in Lisbon, Portugal. As a key member of our team, you will be responsible for evaluating escalated cases, interacting with customers, and providing exceptional service to both riders and drivers.Key Responsibilities:Evaluate escalated cases to identify...

  • Trust and Safety Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Speakit Tempo inteiro

    Company OverviewSpeakit is a leading platform dedicated to ensuring the safety and trustworthiness of online interactions. As a Trust and Safety Specialist, you will play a crucial role in maintaining the integrity of our platform.SalaryThe estimated salary for this position is approximately 1040 euros gross per month (12 payments per year) with...


  • Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    At Wibit Consulting & Services, we are seeking a highly skilled Trust Safety Investigator to support our dynamic team in Lisbon. As a key member of our team, you will play a critical role in ensuring the safety and compliance of our mobility services platform.Key Responsibilities:Review escalated cases to assess potential policy violations or safety...