Senior Trust and Safety Manager

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

About the Role

We are seeking a highly skilled and experienced Trust and Safety Lead to join our team at Teleperformance Portugal. As a key member of our leadership team, you will be responsible for overseeing the Trust and Safety specialists and ensuring the smooth operation of our services.

Key Responsibilities

  • Lead and motivate employees to meet and exceed personal targets and team SLA's (e.g. productivity & quality).
  • Communicate effectively with team members and stakeholders within the business.
  • Conduct regular one-to-ones, team meetings, and performance reviews.
  • Monitor and manage staffing, capacity, and work distribution ensuring optimum productivity, efficiency, and workflow management.
  • Act as the first point of contact to manage team-related issues and challenges e.g. attendance management, HR policy implementation.
  • Define, review and provide ongoing, meaningful feedback on performance objectives to employees.
  • Encourage and promote employee wellbeing through active participation in wellness activities and other initiatives.

Requirements

  • Post-secondary education in language or cultural studies is a major asset.
  • Google Drive (Docs, Sheets) management.
  • Fluency in English (minimum C1).
  • Prior experience in Trust & Safety.
  • Team player with strong problem-solving and conflict management skills.
  • Above average reasoning and analytical skills.

About Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine. With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.


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