Czech Language Support Specialist
Há 20 horas
About the Role
This opportunity is part of Recruitment Direct's commitment to delivering exceptional support to our Enterprise customers. As a Technical Support Specialist for Czech Speakers, you will be the primary point of contact for our Czech-speaking clients, ensuring their technical issues are resolved efficiently and effectively. Your expertise in Czech language support will be crucial in providing a high level of customer satisfaction. This is a challenging yet rewarding role that requires strong problem-solving skills, excellent communication, and a customer-centric approach.
Key Responsibilities
Your primary responsibilities will include:
- Providing technical support to Czech-speaking Enterprise customers via phone, email, or chat
- Resolving technical issues in a timely and effective manner, escalating complex cases to senior engineers when necessary
- Collaborating with internal teams, such as Engineering and Product Groups, to ensure seamless issue resolution
- Developing and maintaining in-depth knowledge of our products and services, including Office 365, Active Directory, and DNS management
- Participating in ongoing training and professional development to stay up-to-date with the latest features, common issues, and best practices
Requirements
To succeed in this role, you will require:
- Excellent communication and problem-solving skills
- Strong technical skills, particularly in Office 365, Active Directory, and DNS management
- Proficiency in Czech language and culture
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong customer service skills and a customer-centric approach
Working Hours
This is a full-time position, working 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 8am to 5pm.
Accommodation
As part of our relocation package, we offer fully furnished apartments for those relocating from far away. This includes cost savings on rent and utilities for the first 14 months, allowing you to allocate your budget elsewhere.
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