Professional Safety Investigator for Mobility Services
2 meses atrás
Wibit Consulting & Services (Wibitcs) is excited to offer a unique opportunity for a Czech-speaking Trust and Safety Investigator to join a dynamic team in Lisbon.
As a key member of our team, you will play a critical role in supporting a major technology company that specializes in mobility services, including vehicle and scooter rentals, and food delivery.
- Review escalated cases and investigate potential policy violations or safety concerns raised by customers and drivers.
- Handle customer inquiries via phone, helpdesk, and live chat, providing support and empathy, especially during critical safety cases.
- Conduct outbound calls to gather additional information and verify complaints from both riders and drivers.
- Address customer complaints, provide solutions, and follow up to ensure complete resolution while maintaining a high level of customer service.
- Stay informed about the company's services to proactively provide suggestions and efficient support.
- Analyze cases and make decisions based on established guidelines and policies.
- Safeguard customer information by adhering to corporate confidentiality policies.
Requirements
- Native-level fluency in Czech (C1-C2) and strong English proficiency (B2), both oral and written.
- Ability to make sound decisions based on policies and adapt to dynamic situations.
- Passion for helping others and providing empathetic, effective support.
- Ability to handle stressful situations with composure, especially in sensitive or urgent cases.
- Comfortable working in a structured, team-focused environment.
What's in It for You
- Paid Time Off: Enjoy 22 days of holiday per year.
- Health Coverage: Private health insurance to keep you covered.
- Relocation Support: Assistance with flight costs, a room in Lisbon, and experienced support for relocating colleagues.
- Training & Development: Receive compensated training (50% of the rate during the 15-day onboarding period) and access to free Portuguese classes.
- Travel Perks: Yearly flight home sponsored by the company.
- Temporary to Permanent Contract: Start with a 12-month contract and the opportunity for a permanent role after 2 years.
- Fun & Recreation: Enjoy activities like water sports, soft trekking, and more in a creative and positive team atmosphere.
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