Professional Safety Investigator for Mobility Services

2 meses atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro
About the Role

Wibit Consulting & Services (Wibitcs) is excited to offer a unique opportunity for a Czech-speaking Trust and Safety Investigator to join a dynamic team in Lisbon.

As a key member of our team, you will play a critical role in supporting a major technology company that specializes in mobility services, including vehicle and scooter rentals, and food delivery.

  • Review escalated cases and investigate potential policy violations or safety concerns raised by customers and drivers.
  • Handle customer inquiries via phone, helpdesk, and live chat, providing support and empathy, especially during critical safety cases.
  • Conduct outbound calls to gather additional information and verify complaints from both riders and drivers.
  • Address customer complaints, provide solutions, and follow up to ensure complete resolution while maintaining a high level of customer service.
  • Stay informed about the company's services to proactively provide suggestions and efficient support.
  • Analyze cases and make decisions based on established guidelines and policies.
  • Safeguard customer information by adhering to corporate confidentiality policies.

Requirements

  • Native-level fluency in Czech (C1-C2) and strong English proficiency (B2), both oral and written.
  • Ability to make sound decisions based on policies and adapt to dynamic situations.
  • Passion for helping others and providing empathetic, effective support.
  • Ability to handle stressful situations with composure, especially in sensitive or urgent cases.
  • Comfortable working in a structured, team-focused environment.

What's in It for You

  • Paid Time Off: Enjoy 22 days of holiday per year.
  • Health Coverage: Private health insurance to keep you covered.
  • Relocation Support: Assistance with flight costs, a room in Lisbon, and experienced support for relocating colleagues.
  • Training & Development: Receive compensated training (50% of the rate during the 15-day onboarding period) and access to free Portuguese classes.
  • Travel Perks: Yearly flight home sponsored by the company.
  • Temporary to Permanent Contract: Start with a 12-month contract and the opportunity for a permanent role after 2 years.
  • Fun & Recreation: Enjoy activities like water sports, soft trekking, and more in a creative and positive team atmosphere.


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