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Technical Support Specialist
2 semanas atrás
**Company Overview:**
Siemens Mobility is a leading provider of innovative mobility solutions. We combine physical solutions and digitalization to improve the way we live and work through greater efficiency and sustainability.
We have our global headquarters in Switzerland with about 7,400 colleagues who are responsible for the solutions and services business. This makes Siemens SI the market leader in Europe.
**Job Description:**
As a Technical Support Specialist, you will be conducting technical and/or administrative support activities for service operations and delivery. Your responsibilities will include:
- Processing incoming orders, inquiries, and/or requests regarding products and/or services
- Performing order management for assigned customers, managing and filing clients' information in the information system
- Supporting customer remotely and onsite and providing 1st level user support in case of arising issues
- Driving complex issues and questions to respectively qualified Service Technicians or Service Engineers
You will also be required to cooperate with clients and sales representatives to clarify orders and issues, participate in investigating and resolving commercial and/or technical problems, and support pre-and/or post sales technical product advice for development, implementation, and operation of customer solutions.
**What You Can Expect from Us:**
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work.
A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners.
A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
**Why Choose Siemens?:
We're proud to be recognized as one of the best companies to work for. Some of our accolades include:
- Mercosur – Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing)
- Forbes – World's Best Employers (#1 Engineering & Manufacturing)
- LinkedIn – LinkedIn Top Companies (#2)
- OnStrategy – REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services)
- Fortune – World's Most Admired Companies (#1 Industrial Machinery)
- Teamlyzer – Company with the Best Interviews (#1 Technology)
Please attach your CV in English.
