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International Customer Care Professional
2 semanas atrás
We are seeking a highly skilled International Customer Care Professional to join our team at Eurofirms. As a critical member of our customer service team, you will be responsible for delivering world-class support to our international clients.
- Main duties include:
- Maintaining a high level of professionalism when interacting with customers;
- Responding to customer inquiries in a timely and efficient manner;
- Providing support through various channels, including calls, tickets, and emails;
- Developing a thorough understanding of our products and services;
- Resolving customer complaints and issues effectively;
- Collaborating with internal teams to ensure seamless customer experiences;
- Staying informed about product knowledge and company updates.
- The ideal candidate will possess:
- Bilingual or multilingual proficiency in Finnish, Norwegian or Dutch, and advanced English skills;
- Previous experience in customer-facing roles;
- Call center background;
- Portuguese residence or willingness to relocate;
- Flexibility in scheduling;
- Exceptional communication and interpersonal skills;
- Proficiency in using computer software and applications;
- Able to thrive in a dynamic customer service environment.
