Quality Assurance Specialist for a Multinational Company

4 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

**Job Overview**

We are seeking an experienced Quality Assurance Specialist to join our team in Portugal. As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest quality of services provided by our company.

**Key Responsibilities**

- Monitor and analyze customer interactions to identify areas for improvement
- Develop and implement quality control processes to optimize performance indicators
- Collaborate with cross-functional teams to resolve issues and improve customer satisfaction
- Provide training and coaching to colleagues to enhance their skills and knowledge

**Requirements**

- Native level written and verbal communication skills in English (C1 minimum)
- Excellent analytical and problem-solving skills
- Experience in quality assurance or related field preferred
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong interpersonal and communication skills

**Benefits**

- Competitive salary: €25,000 - €35,000 per annum, depending on experience
- Opportunity to work with a leading multinational company in the social media industry
- Comprehensive training and development program
- Modern and centrally located office with excellent public transportation links
- Health insurance and access to free language courses and sports activities

**About Us**

Teleperformance Portugal is a leading provider of customer experience management solutions. With over 12,000 employees from 111 nationalities, we offer services in 35 languages and have a wide range of integrated omnichannel solutions.



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