Salesforce Configuration and Optimization Expert

Há 6 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

We are seeking a highly skilled Salesforce Business Analyst to join our team at TN Portugal. As a key member of our team, you will analyze business processes, gather requirements, and design solutions that leverage the Salesforce Marketing Cloud platform to meet the unique needs of luxury brands.

Main Responsibilities:
  • Analyze business processes and gather requirements to design effective Salesforce Marketing Cloud solutions;
  • Collaborate with stakeholders from various departments to understand business objectives, processes, and requirements specific to our Maisons;
  • Conduct detailed analysis of existing business processes and identify opportunities for improvement and optimization;
  • Document functional requirements, translating business needs into clear and concise specifications;
  • Work closely with cross-functional teams to design Salesforce Marketing Cloud solutions that align with business requirements;
Requirements:
  • Bachelor's degree in Business Administration, Information Technology, or a related field;
  • Proven experience as a Business Analyst, with a focus on Salesforce Marketing Cloud implementations and configurations (5-Year experience);
  • Fluency in English is mandatory, French is a plus;
  • Strong knowledge of the luxury industry, including its business processes, trends, and customer expectations is a plus;
  • Salesforce Marketing Cloud Consultant certification is a must;
  • Salesforce Administrator certification is a plus;
  • Salesforce Marketing Cloud Developer certification is a plus;
  • Salesforce Data Cloud Certification is a plus;
  • Experience with Salesforce Marketing Cloud Personalization is a plus;
  • Solid understanding of Salesforce Marketing Cloud platform capabilities, specifically in a cross-cloud environment;
  • Experience with data analysis, data modeling, and data management within Salesforce Marketing Cloud;
  • Experienced in Agile delivery;
  • Excellent analytical and problem-solving skills, with the ability to translate business needs into practical Salesforce Marketing Cloud solutions;
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels;
  • Detail-oriented with a focus on delivering high-quality work within deadlines.


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