Technical Product Management Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Microsoft Tempo inteiro
Job Description

We are seeking a skilled Technical Product Management Specialist to lead our Support Engineering team at Microsoft. As a key member of our organization, you will play a vital role in resolving customer technical issues, managing customer relationships, and driving product improvement.

About the Role
  • Lead a global team of Support Engineers with deep product knowledge.
  • Develop and implement strategies to resolve customer technical issues and improve overall customer satisfaction.
  • Collaborate with cross-functional teams to drive product innovation and improvement.
  • Set and communicate team goals, ensuring alignment with company objectives.

This is an excellent opportunity for a seasoned professional looking to leverage their expertise in delivery management, account management, sales, or vendor management to make a meaningful impact at Microsoft.

Requirements
  • 7+ years of experience in delivery management, account management, sales, or vendor management.
  • Bachelor's Degree in Computer Science or related field.
  • 3+ years of experience managing people in a global organization.

Please note that this role requires strong customer service, communication, and interpersonal skills, as well as fluency in English reading, writing, and speaking.

Preferred Qualifications
  • Ability to adapt to ambiguous and changing situations.
  • Experience setting and communicating team and individual goals.
  • Familiarity with Microsoft products and services.

In terms of compensation, we offer a highly competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus additional benefits such as health insurance, retirement savings plan, and paid time off.



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