Cloud Delivery Expert

Há 1 mês


Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

At SAP, we empower individuals to thrive. Our corporate culture prioritizes collaboration and a shared commitment to driving positive change in the world. How do we achieve this? By focusing on building the foundation for tomorrow and creating an inclusive work environment that values diversity, flexibility, and a purpose-driven approach.

We're looking for a skilled Cloud Delivery Expert to join our team. This role involves leading customer-facing initiatives for our cloud services organization and ensuring seamless delivery throughout the engagement lifecycle.

Key Responsibilities:

  • Owning and growing client engagements for SAP's cloud services and acting as the voice of the client within SAP
  • Accountable for entire SAP cloud engagement, leading the engagement with supporting functions and roles to deliver according to contract scope and customer expectations
  • Setting up proactive service plans and conducting regular service review meetings with clients (operational and strategic topics)
  • Acting as an escalation point for delivery-related topics (incidents, service requests, and other customer requirements)
  • Ensuring alignment across multiple ECS and SAP internal/external stakeholders

Requirements:

  • Fluency in English is mandatory
  • Proven track record in managing client engagements, e.g., in Service Delivery Management, Consulting, or Pre-Sales settings
  • Strong customer orientation with a focus on relationship-, expectation-, and de-escalation management
  • Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge
  • Good understanding of technical infrastructure and virtualized system landscapes
  • Able to work effectively as a virtual member of a dynamic and dispersed team (remote)

Estimated Salary: $120,000 - $180,000 per annum

About Us:

SAP is a global leader in enterprise software solutions. We help over 400,000 customers worldwide work more efficiently and make better decisions. As a cloud company with 200 million users and 100,000 employees globally, we prioritize innovation, collaboration, and personal growth. Join us in shaping the future of business and technology



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