Chief Cloud Delivery Strategist
4 semanas atrás
At SAP, we empower individuals to achieve their full potential. Our organizational culture is centered around collaboration and a shared commitment to driving business success through innovation and excellence.
Company Overview
SAP is a global leader in enterprise software solutions, dedicated to helping businesses of all sizes run more efficiently and effectively. With a diverse range of products and services, including ERP, analytics, and cloud infrastructure, SAP enables organizations to harness the power of technology to drive growth and profitability.
About This Opportunity
We are seeking a seasoned Cloud Delivery Manager to join our ECS organization. As a key member of our team, you will be responsible for ensuring seamless delivery of our cloud-based services to our customers, while also developing and maintaining strong relationships with internal stakeholders. If you have a proven track record of managing client engagements, excellent communication skills, and a passion for delivering exceptional results, we encourage you to apply.
Job Summary
The successful candidate will serve as the primary customer-facing representative for our ECS organization, accountable for entire engagement lifecycle, from initial onboarding to contract renewal. Key responsibilities will include:
- Owning and growing client engagement for SAP Enterprise Cloud Services
- Acting as voice of the client within SAP
- Ensuring seamless alignment across multiple ECS and other SAP internal and external stakeholders
- Overseeing client onboarding activities, upgrade/migration projects, and other service delivery initiatives
- Supporting commercial change request management in the client lifecycle
- Performing contract compliance and risk management (project and business risks)
Requirements and Qualifications
To succeed in this role, you will need:
- Fluency in English language
- Proven track record in managing client engagements, e.g., in Service Delivery Management, Consulting, or Pre-Sales settings
- Strong customer orientation with a focus on relationship-, expectation- and de-escalation management
- Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge
- Good understanding of technical infrastructure and virtualized system landscapes
- Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio
Benefits
We offer a highly collaborative team environment, a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. Successful candidates may be required to undergo background verification.
What We Offer
As a valued member of our team, you can expect:
- A competitive salary of approximately $130,000 per annum, based on industry standards and location
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
- Opportunities for professional growth and development, including training and education programs
- A dynamic and inclusive work environment, with a strong focus on diversity, equity, and inclusion
EOE AA M/F/Vet/Disability
We are an equal opportunity employer, committed to providing accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 409688 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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