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ServiceNow Developer EU
Há 1 mês
We are seeking a skilled and experienced ServiceNow Developer/Administrator to join our IT team at Jolera Inc. in the EU region. The successful candidate will be responsible for the development, enhancement, and administration of our ServiceNow instance.
Key Responsibilities:- Develop and enhance custom applications and workflows within the ServiceNow platform.
- Create and update Service Catalog items for IT, Facilities, and Security.
- Implement and maintain custom scripts to support business processes.
- Integrate ServiceNow with external systems such as Active Directory, LDAP, DocuSign, Qualys, and Jira.
- Enhance existing integrations and develop new ones as needed.
- Perform general administration tasks including user access management, platform monitoring, and maintenance.
- Manage instance security, including instance hardening, SSO configuration, and session management.
- Monitor logs and resolve issues or errors.
- Investigate and troubleshoot workflow and access issues.
- Resolve common incidents such as duplicate user accounts, empty assignment groups, access issues, and workflow errors.
- Manage releases and deployments using update sets and follow established change management processes.
- Collaborate with the Agile Development team to track and manage development work.
- Document knowledge in Knowledge Base articles and share with applicable users.
- Provide training and support to end users and administrators as needed.
- Assist with project development work, including integration with new systems and the development of custom applications.
- Handle incoming operational work to allow the development team to focus on project work.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a ServiceNow Developer/Administrator.
- In-depth knowledge of various ServiceNow modules, including ITSM, Service Portal, CMDB, GRC, and others.
- Strong scripting skills in JavaScript, GlideScript, and other relevant languages.
- Experience with API calls, email inbound actions, and Integration Hub spokes.
- Familiarity with Active Directory, LDAP, DocuSign, Qualys, Jira, Rally, and other common integrations.
- Strong understanding of ITIL best practices and change management processes.
- Excellent problem-solving and troubleshooting skills.
- Ability to work collaboratively with cross-functional teams.
- Strong communication and documentation skills.
- Extensive experience developing custom applications within the ServiceNow platform.
- Strong scripting capabilities.
- Hands-on integration experience.
- Service Catalog and Portal development.
- Platform administration.
- Incident and problem resolution.
- Release and deployment management.
- ITIL and Change Management.
- Agile collaboration.
- End-user and administrator support.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced ServiceNow professional looking for a new challenge, please submit your application.
