IT Technical Support Specialist

1 semana atrás


Porto, Porto, Portugal Phiture Tempo inteiro

At Phiture, we're committed to delivering exceptional IT services to our clients. As an IT Technical Support Technician, you'll play a critical role in ensuring the smooth operation of our end-user environment.

About Us

We're a dynamic company with a passion for technology and innovation. Our team is dedicated to providing top-notch support and solutions that meet the evolving needs of our clients.

Job Description

We're seeking an experienced IT Technical Support Technician to join our team. As a key member of our support team, you'll be responsible for providing first-line technical support to our clients. This includes troubleshooting hardware and software issues, resolving technical problems, and providing guidance on the effective use of our IT systems.

  • Provide exceptional technical support to our clients via phone, email, and remote desktop sessions.
  • Troubleshoot complex technical issues and develop effective solutions.
  • Collaborate with other teams to ensure seamless delivery of IT services.

Requirements

To succeed in this role, you'll need:

  • A minimum of 3 years of experience as a Support Technician.
  • Experience in hardware and software support, including MS Windows, M365, Printers, Audiovisual equipment (Cisco), iPhone & Mac, Smart pass, Active Directory.
  • Strong technical knowledge of Microsoft products, including Excel, Windows, and Outlook.
  • Excellent problem-solving skills and ability to work under pressure.
  • Fluency in English.


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