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Product Support Professional
1 semana atrás
At Laravel, we strive to create a supportive and inclusive community that empowers developers to build exceptional web applications. As a Product Support Agent, you will play a pivotal role in helping developers succeed and thrive in their work.
Customer Success & SupportOur Customer Success and Support team is dedicated to delivering exceptional customer experiences. We foster positive interactions by responding promptly, communicating professionally, and providing clear solutions to common customer inquiries. Our goal is to ensure that every customer interaction reflects our commitment to excellent service.
- Respond Quickly: Handle incoming tickets efficiently, delivering timely and effective resolutions.
- Foster Positive Interactions: Communicate with empathy and friendliness, ensuring customers feel valued and supported.
- Triage Effectively: Identify and escalate complex technical issues to Level 2 support or the engineering team.
