SAP Cloud for Customer Consultant

Há 6 dias

Lisboa, Lisboa, Portugal Sap Tempo inteiro

Job Title: SAP Cloud for Customer Consultant

About the Role:

We are seeking an experienced SAP Cloud for Customer Consultant to join our SAP Customer Experience team. As a key member of our team, you will be responsible for leading the configuration and customization of SAP Cloud for Customer solutions to meet customer requirements.

Key Responsibilities:

  • Lead the configuration and customization of SAP Cloud for Customer solutions to meet customer requirements.
  • Engage directly with customers to gather and analyze business needs, developing and designing tailored SAP Cloud for Customer solutions.
  • Manage key project deliverables, including testing, troubleshooting, support and review of implementations to ensure quality outcomes.
  • Provide ongoing support and guidance to customers, ensuring smooth adoption and use of SAP Cloud for Customer solutions.
  • Mentor and support junior team members, sharing knowledge and promoting best practices within the team.
  • Collaborate with cross-functional teams and deliver results on complex CX projects.
  • Take ownership of project presentations, and lead customer workshops.
  • Proactively identify and implement improvements to processes and workflows, enhancing SAP Cloud for Customer system efficiency leading towards customer satisfaction.

Expected Contributions:

  • Develop and execution of strategic CX projects, ensuring alignment with customer business goals and timelines.
  • Take ownership of configuring, develop advanced features and customizing SAP Cloud for Customer to meet customer requirements.
  • Analyze customer feedback, system usage, and market trends to suggest enhancements that drive optimal performance and user experience.
  • Proactively address project risks and challenges, ensuring timely and successful delivery of customer solutions.
  • Ensure seamless integration with other SAP systems and third-party applications, working closely with technical teams.

What You'll Bring:

  • 2-5 years of experience working with SAP Cloud for Customer (C4C) or similar CRM/ERP solutions, with hands-on experience in system configuration and customization.
  • Ability to analyze customer needs and translate them into SAP Cloud for Customer deliverables.
  • Strong knowledge of cloud technologies, SAP CX solutions, and the latest industry trends.
  • Excellent problem-solving skills, with a strategic mindset and a commitment to delivering innovative solutions.
  • Strong communication and customer-facing skills, with the ability to explain complex concepts clearly to both technical and non-technical teams.
  • Experience working in an agile project delivery environment, with the ability to manage multiple priorities and meet deadlines.
  • Ability to collaborate effectively with cross-functional teams and mentor junior colleagues.
  • Fluent in English (both written and verbal); proficiency in other languages is a plus.
  • Soft skills: Enthusiastic, results-driven, self-motivated, adaptable, and committed towards customer success.

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