Global Customer Support Associate

Há 2 dias


Almada, Setúbal, Portugal Cross Border Talents Tempo inteiro

Boost your career in Portugal's vibrant capital, Lisbon. We're seeking a Customer Support Associate to provide exceptional assistance to advertisers on a leading global platform.

About the Role

As a key member of our team, you'll be the primary point of contact for advertisers, delivering prompt and effective support. Your duties will include:

  • Resolving platform-related challenges with accuracy and efficiency
  • Helping clients improve advertising performance with step-by-step guidance
  • Providing valuable feedback to internal teams to enhance platform features

Our ideal candidate is fluent in Spanish, has a B2-level understanding of English, and resides in Portugal with a valid EU passport or work permit. If you're passionate about helping clients succeed, we encourage you to apply.

What We Offer

We provide a comprehensive package, including:

  • Salary: Up to 1366.17 euros per month, inclusive of bonuses and a food allowance
  • Relocation support: Flights reimbursed and permanent shared accommodation with utilities covered
  • Benefits: Private health insurance, meal card, holiday bonuses, and career development opportunities
  • Comprehensive training: Gain the knowledge you need to succeed with our paid onboarding program

Your schedule will consist of rotational shifts, Monday to Sunday, with 8-hour shifts and a 1-hour break between 6:00 AM and 12:00 AM. You'll have two days off per week, scheduled in advance.



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