Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at David Kennedy Recruitment. As a key member of our customer support team, you will be responsible for providing exceptional service to clients via various communication channels.

The successful candidate will have native or fluent Russian language skills (C1 level) and proficiency in Polish (B2 level). Previous experience in similar roles is mandatory, with a preference for candidates who possess chat experience or excellent typing speed and tool usage skills.

You will be required to simplify technical language for non-technical users, adapt to new situations calmly, and meet tight deadlines with minimal supervision. This role requires resourcefulness, stress-resilience, and excellent communication skills.

Responsibilities
  • Communicate effectively with clients through telephone, email, and chat platforms.
  • Ensure customer satisfaction by providing professional support and resolving issues efficiently.
  • Identify client concerns, troubleshoot problems, and offer solutions within set timeframes.
  • Collaborate with other specialists to resolve complex issues or close tickets.
  • Document actions taken and categorize cases for the engineering team's reference.
Requirements
  • Native/fluent Russian (C1 level) and Polish (B2 level) language skills.
  • Previous experience in customer-facing roles, preferably with chat experience or good typing speed.
  • Excellent writing and verbal communication skills to simplify technical information.
  • Ability to remain calm under pressure and meet deadlines with minimal supervision.
What We Offer
  • A competitive salary range based on experience and performance: €35,000 - €45,000 per annum.
  • A fixed schedule of 5 days a week, covering line operating hours from Monday to Friday.
  • Life insurance and private health insurance.
  • Meal allowance and relocation assistance.
  • Yearly performance bonus and opportunities for career growth.


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