Payment Solutions Customer Care Representative

Há 5 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
Job Description

As a Payment Solutions Customer Care Representative, you will play a critical role in providing top-notch customer support to our clients. Your primary responsibility will be to handle customer inquiries and resolve their queries related to payment solutions in a professional and timely manner.

Responsibilities:
  1. Respond to customer inquiries via various channels, including phone, email, and chat.
  2. Offer accurate information and troubleshooting assistance for payment-related issues.
  3. E nsure customer satisfaction by addressing concerns effectively.
  4. Maintain compliance with company policies and industry standards.
  5. Collaborate with internal teams to resolve complex customer issues.
Requirements

We require a candidate with fluency in Spanish (C2 or above) and English (C1 or above). Previous experience in customer service is essential. You must have strong communication and problem-solving skills, ability to work on rotating shifts, including nights and weekends, and a customer-focused mindset with attention to detail. Additionally, you must be an EU member state passport holder, have a valid residence card for Portugal, a job-seeker visa, or a refugee certificate.



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