Customer Service Representative for International Clients
2 meses atrás
Your Role as a Customer Service Representative
You will be responsible for providing world-class service to clients' customers while working on projects with top brands. Your key responsibilities will include:
- Answering customer inquiries via phone, email, and chat
- Identifying issues and providing solutions
- Ensuring high customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
Requirements
To succeed in this role, you will need:
- Customer service orientation
- Good communication skills
- Proactivity
- Team player skills
Language Skills
You should have a native level of German and at least a B1 level of English. Additionally, you should be enthusiastic about movies, shows, and have knowledge of the value and impact of good customer experience.
What We Offer
We offer a long-term fixed-term contract, renewable every year, with rotating shifts (5 days/week, weekends included, 8 AM - 9 PM). Our salary conditions include:
- Including free accommodation (shared flat, all bills included): 950€ -1.000€ gross/month (based on level of experience)
- Excluding accommodation: 1.300 - 1.400€ gross/month (based on level of experience)
International Benefits
For international candidates, we offer:
- Reimbursement of initial flight expenses after 9 months
- Airport pick up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival
Company Culture
We are a multinational organization with a team of talents from over 80 nationalities. We take care of our employees' career development, language skills, and social integration. We are looking for a customer service representative who is a team player and can provide world-class service to our clients' customers.
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