International Customer Service Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Job Squad Tempo inteiro
Job Description

A customer-focused professional to join our team at Job Squad as an International Customer Service Representative in Copenhagen, Denmark or Sliema, Malta.

About the Role

We are seeking a skilled and knowledgeable individual to provide top-notch service to clients via phone and email. The ideal candidate will be fluent in Turkish (native level) and English (B2), with excellent problem-solving skills and strong communication abilities.

The responsibilities of this position include handling incoming calls and emails from clients, resolving issues related to ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions. The successful candidate will possess a good understanding of computer handling skills and have the capability to research and identify the right information to resolve client issues.

Requirements
  • Native-level proficiency in Turkish and B2 fluency in English
  • Experience in customer care is advantageous but not mandatory
  • Excellent problem-solving skills with strong research capabilities
  • Strong communication skills with a focus on professionalism and thoroughness
What We Offer

We provide a competitive remuneration package, including:

  • Health Insurance and Life Insurance
  • Family Plan for spouse and children
  • Relocation package: refund of up to €2000 with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)


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