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A customer-focused professional to join our team at Job Squad as an International Customer Service Representative in Copenhagen, Denmark or Sliema, Malta.
About the RoleWe are seeking a skilled and knowledgeable individual to provide top-notch service to clients via phone and email. The ideal candidate will be fluent in Turkish (native level) and English (B2), with excellent problem-solving skills and strong communication abilities.
The responsibilities of this position include handling incoming calls and emails from clients, resolving issues related to ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions. The successful candidate will possess a good understanding of computer handling skills and have the capability to research and identify the right information to resolve client issues.
Requirements- Native-level proficiency in Turkish and B2 fluency in English
- Experience in customer care is advantageous but not mandatory
- Excellent problem-solving skills with strong research capabilities
- Strong communication skills with a focus on professionalism and thoroughness
We provide a competitive remuneration package, including:
- Health Insurance and Life Insurance
- Family Plan for spouse and children
- Relocation package: refund of up to €2000 with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
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