User Experience Researcher

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Company Overview: Foundever is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We deliver innovative CX solutions, technology, and expertise to support operational needs for our clients and provide seamless experiences to customers.

About the Role: As an experienced UX Researcher on our AI department team, you will play a crucial role in shaping the future of CX by understanding user needs, behaviors, and pain points. You will conduct and lead research initiatives to design user-centric products that resonate with users and add significant value.

Job Responsibilities:

  • Plan, design, and conduct qualitative and quantitative user research to understand user needs, behaviors, and motivations.
  • Synthesize research findings into clear insights that inform product and design decisions.
  • Collaborate with product managers, designers, engineers, and other stakeholders to ensure research findings are translated into impactful solutions.

Requirements:

  • 4+ years experience using both qualitative and quantitative research methodologies.
  • Proven track record of delivering impactful insights for digital products, preferably in a technology-driven environment.
  • Exceptional written and verbal communication skills, with the ability to present research findings effectively to different audiences.

What We Offer:

  • A competitive salary of €60,000 per annum.
  • Professional growth opportunities in a dynamic, remote work environment.
  • Collaborative team culture with opportunities for occasional travel for training and industry events.

Languages: Excellent conversational and written knowledge in English (C1 level minimum). French or Spanish language skills are a bonus.

Education: Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent experience.



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