Global Business Operations Manager

Há 4 dias


Lisboa, Lisboa, Portugal Randstad Tempo inteiro
O2C Delivery Lead

The successful candidate will be responsible for leading the GBS O2C operations team, focusing on managing daily operations, ensuring adherence to processes, and maintaining service quality to GBS clients.

Key Responsibilities:

  • Lead, manage and steer the sales and customer service operations teams to achieve performance targets.
  • Monitor daily operations to ensure efficiency and quality.
  • Foster a positive and collaborative work environment.
  • Motivate and develop talent pipeline.
  • Ensure knowledge retention in the GBS organization.

Requirements:

  • Minimum 7 years of experience in a leadership/management role.
  • Experience in sales and customer service operations ideally in the automotive sector, in a multinational company; experience in a GBS/SSC environment is highly valued.

About the Company:

Our client is a leading German automotive company that values innovation, operational excellence, and shaping the future of mobility. Their Global Business Services (GBS) unit optimizes and streamlines end-to-end business processes across finance, human resources, sales support, and procurement.



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