Data Analysis Specialist
3 semanas atrás
Job Summary
Teleperformance is seeking a skilled Data Analysis Specialist to monitor and analyze activities in real-time. The ideal candidate will have strong analytical skills and be able to interpret data to identify operational weaknesses and propose efficient management solutions.
Key Responsibilities
Generate and deliver real-time reports to the Operations Management Team;
Compare call forecasts with actual results to identify variances and proactively address scheduling gaps;
Provide in-depth performance analysis to support timely and informed business decisions;
Support Supervisors by identifying and recommending more efficient management solutions;
Determine optimal staffing levels for Front-Office and Back-Office groups, reallocating resources as needed to maximize productivity and Service Level performance;
Monitor and control Service Levels to ensure targets are met;
Manage breaks effectively to maintain service efficiency.
Requirements
Fluency in English (B2 minimum);
Bachelor's degree in a related field or equivalent work experience;
Strong analytical skills with a focus on data interpretation and performance metrics;
Excellent communication and interpersonal skills;
Ability to make quick decisions and adapt to changing situations.
Benefits
Excellent work opportunity in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Investment in training and personal development;
Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
Health Insurance;
Free language courses, sport activities and organized events;
Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Teleperformance Portugal is a multicultural, highly skilled, and deeply knowledgeable team.
We provide services in 35 languages and have a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
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