Technical Helpdesk Expert

Há 6 dias


Leça do Bailio, Porto, Portugal COFCO Agri Ltd. Tempo inteiro
About Us
Coffee and Cocoa International is a global agri-business with a clear vision, strong values, and a positive culture. We provide the food the world needs in a responsible way. Headquartered in Geneva, Switzerland, we are ambitious, with the right structures and culture to meet the world's increasing and changing needs. With over 11,000 people in 35 countries, our global portfolio includes assets across the Americas, Europe, Africa, Middle East, and Asia-Pacific. We trade with over 50 nations, while providing farmers unique direct access to the growing Chinese market.

Responsibilities:
  1. Technology Support: Provide first and second-level technical support to users via phone, email, and remote desktop connection.
  2. Incident Resolution: Resolve user-reported issues in a timely manner, using diagnostic tools and resources to isolate and repair problems.
  3. Problem Management: Identify and analyze recurring problems and implement long-term solutions to prevent future occurrences.
  4. Asset Management: Track and maintain inventory of all company devices, peripherals, and software.
  5. Security: Implement and enforce security policies and procedures to protect company data and systems.

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