Strategic Director for Centre of Excellence Operations

Há 7 dias


Lisboa, Lisboa, Portugal Gilbarco Tempo inteiro

Job Title: Centre of Excellence Director MEA

Job Summary:
We are seeking an experienced and results-driven Director to lead our Centre of Excellence team in MEA. The successful candidate will be responsible for driving the execution of strategic objectives, leading project management, supply chain, service delivery, customer service, and technical support functions across the region.

Key Responsibilities:

Supply Chain:
• Responsible for leading and directing all facets of supply chain management, including purchasing, logistics, warehousing, billing, and stock management.
• Develops strategies, policies, and procedures to optimize the value of the supply chain function.
• Ensures implementation of Standard Work and drives sustainable cost reduction across the region.

Project Management:

• Builds an effective Project Management Office (PMO) structure to manage projects across the MEA region.
• Identifies and drives process improvement opportunities within the projects team.
• Collaborates with Commercial Leaders to meet Revenue Recognition targets and maintains key stakeholder relationships.

Customer Service:

• Oversees all aspects of customer service policies, objectives, and initiatives within the business unit.
• Develops and implements SLAs focused on response times and query resolution.
• Ensures systems are in place to capture and report service metrics, including VOC and trends.

Service Delivery & Technical Support:

• Establishes an effective L1 technical support structure and leads GVR MEA's central point of customer contact for remote diagnostics and technical support.
• Ensures Standard Work is in place for timely resolution and feedback to customers.

Requirements:

• Proven experience in leading supply chain, project management, customer service, and technical support functions.
• Strong leadership and management skills, with the ability to drive execution and results.
• Excellent communication and stakeholder management skills.



  • Lisboa, Lisboa, Portugal Gilbarco Tempo inteiro

    Job Title: Centre of Excellence Director MEAJob Summary:We are seeking a highly experienced and skilled Centre of Excellence Director to lead our MEA operations. The successful candidate will be responsible for driving the delivery of our Centre of Excellence strategic objectives, leading execution on project management, supply chain, service delivery,...


  • Lisboa, Lisboa, Portugal Gilbarco Tempo inteiro

    Job Title: Centre of Excellence Director MEAAt Gilbarco, we are seeking a highly skilled and experienced Centre of Excellence Director to lead our MEA region. This is a unique opportunity to drive business growth and excellence in a dynamic and fast-paced environment.About the RoleThe Centre of Excellence Director will be responsible for leading the...


  • Lisboa, Lisboa, Portugal Gilbarco Tempo inteiro

    Job Title: Centre of Excellence Director MEAJob Summary:We are seeking a highly experienced and skilled Centre of Excellence Director to lead our MEA region. The successful candidate will be responsible for driving the delivery of our Centre of Excellence strategic objectives, leading execution on project management, supply chain, service delivery, customer...


  • Lisboa, Lisboa, Portugal Gilbarco Tempo inteiro

    Job Title: Strategic Director of Excellence for MEAAt Gilbarco, we are seeking a highly skilled and experienced Strategic Director of Excellence for MEA to lead our Centre of Excellence in the Middle East and Africa region. The successful candidate will be responsible for driving the delivery of our strategic objectives by leading execution on project...


  • Lisboa, Lisboa, Portugal Gilbarco Tempo inteiro

    Job Title: Centre of Excellence Director MEAJob Summary:We are seeking a highly skilled and experienced Centre of Excellence Director to lead our MEA region. The successful candidate will be responsible for driving the delivery of our strategic objectives, leading execution on project management, supply chain, service delivery, customer service, technical...


  • Lisboa, Lisboa, Portugal Gilbarco Tempo inteiro

    MEA Centre of Excellence Director Job DescriptionWe are seeking a highly skilled and experienced MEA Centre of Excellence Director to lead the delivery of our Centre of Excellence strategic objectives.The ideal candidate will have a strong background in operations, customer experience, and leadership, with a proven track record of driving performance...


  • Lisboa, Lisboa, Portugal Gilbarco Tempo inteiro

    Job Title: Centre of Excellence Director MEAJob Summary:We are seeking a highly skilled and experienced Centre of Excellence Director to lead our team in the MEA region. The successful candidate will be responsible for driving the delivery of our Centre of Excellence strategic objectives, leading execution on project management, supply chain, service...


  • Lisboa, Lisboa, Portugal Paradox Tempo inteiro

    About ParadoxAt Paradox, we're revolutionizing the EdTech industry by empowering millions of people worldwide. As a key player in our massive EdTech company, you'll have the opportunity to scale our operations and make a meaningful impact on people's lives. If you're driven by a passion for innovation, strategic thinking, and leadership, we want to hear from...


  • Lisboa, Lisboa, Portugal The International Dialogue Centre Tempo inteiro

    Job Title: Strategic Communications DirectorJoin The International Dialogue Centre as a Strategic Communications Director and play a key role in shaping the organization's global communications strategy. As a member of the senior leadership team, you will be responsible for developing and implementing a comprehensive communications plan that showcases the...


  • Lisboa, Lisboa, Portugal Euronext Tempo inteiro

    Company Overview: At Nord Pool, we are driving the evolution of power trading systems across Europe. Our mission is to deliver exceptional user experiences, services, and platforms that surpass customer expectations. By facilitating fair and efficient power markets, we play a crucial role in accelerating the transition to green and clean energy production...


  • Lisboa, Lisboa, Portugal Comparajá Tempo inteiro

    About the RoleWe are seeking a highly ambitious and proactive individual to join our team as our Strategic Director of Credit Card Operations. As a key member of our leadership team, you will be responsible for driving the growth and success of our credit card business.As a Strategic Director, you will be responsible for developing and executing strategies...


  • Lisboa, Lisboa, Portugal Comparaja Tempo inteiro

    About the RoleWe are seeking a highly ambitious and forward-thinking individual to join our team as a Strategic Director of Insurance Operations. As a key member of our leadership team, you will be responsible for driving the growth and success of our car insurance business.Key ResponsibilitiesDevelop and execute strategies to increase market share and...


  • Lisboa, Lisboa, Portugal Boston Consulting Group Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced leader to join our Enterprise Services team as a Strategic Business Excellence Leader. This is an exciting opportunity to drive strategic initiatives, lead business case formulation, and provide strategic insights to senior leaders.ResponsibilitiesLead business case formulation for new/expanded ES...

  • Strategic Operations Expert

    1 semana atrás


    Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

    Operations Strategy Specialist Job DescriptionThe RoleIndie Campers is seeking an experienced Operations Strategy Specialist to join our team. As a key member of our operations team, you will be responsible for developing and implementing strategies that drive operational excellence across our organization.You will lead advanced strategic development, taking...

  • Operations Strategy Director

    3 semanas atrás


    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    The RoleAs an Operations Strategy Director at Indie Campers, you will be the leading member of the central Operations Strategy team. Your role will involve leading the development and implementation of strategies that contribute to the design of a high-performance global operating model.Reporting directly to the Operations Executive, this role will require...

  • Operations Strategy Director

    4 semanas atrás


    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    THE ROLEAs an Operations Strategy Director at Indie Campers, you will be the leading member of the central Operations Strategy team. Your role will involve leading the development and implementation of strategies that contribute to the design of a high-performance global operating model.Reporting directly to the Operations Executive, this role will require...


  • Lisboa, Lisboa, Portugal Boston Consulting Group Tempo inteiro

    Enterprise Services Excellence TeamAs a Director, you will join the Enterprise Services Excellence Team (ESXT) at a transformational moment, elevating the analytics capabilities of our global functions. You will design a unified approach to global operations business intelligence, bringing strategic insights to light through data analysis, visualizations,...

  • Operations Strategy Director

    3 semanas atrás


    Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

    About Indie CampersWe're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric focus have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.With over one million nights rented through our platform, we've welcomed more than...


  • Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    We're looking for a Strategic Operations Partner to join our team in Lisbon. This is a unique opportunity to shape the future of People & Culture (P&C) at Pleo, combining hands-on operational impact with strategic influence.About the Role:This role combines day-to-day P&C execution and long-term people strategy. As a Strategic Operations Partner, you'll be...


  • Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    Hotel Director OpportunityMichael Page is seeking a seasoned Hotel Director to lead a prestigious 5-Star hotel in Lisbon. As a key member of the management team, you will be responsible for providing strategic leadership and direction to all hotel departments, ensuring seamless operations and exceptional guest experiences.Key Responsibilities: Oversee and...