Strategic Director for Centre of Excellence Operations
Há 7 dias
Job Title: Centre of Excellence Director MEA
Job Summary:
We are seeking an experienced and results-driven Director to lead our Centre of Excellence team in MEA. The successful candidate will be responsible for driving the execution of strategic objectives, leading project management, supply chain, service delivery, customer service, and technical support functions across the region.
Key Responsibilities:
Supply Chain:
• Responsible for leading and directing all facets of supply chain management, including purchasing, logistics, warehousing, billing, and stock management.
• Develops strategies, policies, and procedures to optimize the value of the supply chain function.
• Ensures implementation of Standard Work and drives sustainable cost reduction across the region.
Project Management:
• Builds an effective Project Management Office (PMO) structure to manage projects across the MEA region.
• Identifies and drives process improvement opportunities within the projects team.
• Collaborates with Commercial Leaders to meet Revenue Recognition targets and maintains key stakeholder relationships.
Customer Service:
• Oversees all aspects of customer service policies, objectives, and initiatives within the business unit.
• Develops and implements SLAs focused on response times and query resolution.
• Ensures systems are in place to capture and report service metrics, including VOC and trends.
Service Delivery & Technical Support:
• Establishes an effective L1 technical support structure and leads GVR MEA's central point of customer contact for remote diagnostics and technical support.
• Ensures Standard Work is in place for timely resolution and feedback to customers.
Requirements:
• Proven experience in leading supply chain, project management, customer service, and technical support functions.
• Strong leadership and management skills, with the ability to drive execution and results.
• Excellent communication and stakeholder management skills.
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