Service Delivery Manager Role

Há 7 dias


Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro
Job Description:

We are seeking a highly skilled Service Delivery Manager to join our team at Match Profiler. As the single point of contact for local IT teams, you will be responsible for ensuring high-quality services for our worldwide entities.

Key Responsibilities:
  • Coordinate incidents and demands management for our scope of solutions.
  • Capture requirements (user stories) and document in detail in Jira or equivalent.
  • Manage ticketing solution with expertise in Servicenow.
  • Develop and implement effective service delivery strategies.
  • Liaise with cross-functional teams to ensure seamless service delivery.

Requirements:
  • 5+ years of experience in IT service management.
  • Proven track record of delivering high-quality services.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.

Benefits:
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • A competitive salary and benefits package.


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