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Airbus Customer Support Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

**Job Overview:**

Tn Portugal is seeking a skilled Customer Support Specialist to join our team. As an Airbus Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities:**

We are looking for a highly motivated individual who can:

  • Maintain a positive and friendly tone with customers at all times.
  • Identify and assess customer needs to achieve satisfaction and maintain professional customer support.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid, and complete information by using knowledge about company policies/guidelines, tax laws, and expense reporting tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution and keep records of customer interactions.

**Requirements:**

To succeed in this role, you will need:

  • 2+ years work experience, ideally in Customer Support or Contact Center.
  • Fluency in English and Spanish.
  • Strong phone contact handling skills and active listening.
  • Proven customer support experience or experience as a Client Service Representative.
  • Good awareness of any potential compliance risks and commitment to act with integrity.
  • Autonomous, proactive, and able to take initiatives.
  • Ability to promote best practices when communicating with customers.
  • Customer focus and ability to adapt/respond to different types of characters.
  • Strong knowledge of computer operation and standard office software (Service now, GOOGLE workplace).
  • Ability to multitask, prioritize, and manage time effectively.
  • Resilient and strong self-control when handling customer complaints.

**Benefits:**

We offer a diverse range of benefits, including:

  • Diverse career opportunities within Airbus European core countries or in other regions around the world.
  • A hybrid working model, allowing you to combine onsite and offsite work.
  • A modern office well connected to public transportation.
  • A motivated and fun crew to grow and build and shape the GBS together.