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We are seeking a skilled Multilingual Sales Advisor to join our team at TN Portugal. As a key member of our global hospitality industry, you will be responsible for providing exceptional customer service to clients and guests.
Key Responsibilities:
- Provide the highest level of service to all clients and guests, ensuring that company standards are attained and used in accordance with dedicated systems.
- Complete the agreed enquiry process through to invoicing, ensuring that all company tools are used to maximise conversion and sales opportunities.
- Take responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
You will be working closely with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution. You will also be expected to build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company's culture and values.
The ideal candidate will have native or proficient level of Japanese (C2), advanced level of English (at least C1) both verbal and written, strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills, proven experience in handling reservations, sales skills, ability to adapt to changing service environments, good at building strong relationships with existing clients and accounts, pro-active with a hands-on approach, ability to manage work ensuring that tasks assigned are delivered, ability to find creative solutions, offering recommendations, personal integrity, with the ability to work in an environment that demands excellence, strong communication and listening skills, ability to work collaboratively at all levels within the department, open and positive personality, ability to handle challenging priorities and assignments, computer literate, high-speed internet access and appropriate conditions for remote work, EU citizenship or valid work permit for Portugal, be a local candidate or willing to relocate to Portugal.
