Dutch Back Office Advisor for a Video Game Brand
3 semanas atrás
About the Role
We are seeking a highly skilled and multilingual customer support specialist to join our team as a Dutch Back Office Advisor for a video game brand. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring a positive experience for our customers.
Key Responsibilities
- Provide timely and effective support to customers via phone, email, and chat
- Resolve complex customer issues, including hardware, software, and subscription-related problems
- Collaborate with internal teams to identify and implement process improvements
- Develop and maintain knowledge bases and customer support procedures
- Conduct regular reviews and audits to ensure compliance with company standards and regulatory requirements
- Provide guidance and training to front-line customer service representatives
Requirements
- Native or proficient level of Dutch (C2)
- Advanced level of English (C1)
- Previous experience in customer services or escalation support role, preferably within the gaming industry or tech support environment
- Excellent listening, communication, and interpersonal skills
- Patience, empathy, and resilience in handling challenging customer situations
- Ability to work independently and collaboratively in a fast-paced environment
- Strong problem-solving skills and ability to analyze complex technical issues
What We Offer
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives
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