Dutch Back Office Advisor for a Video Game Brand

3 semanas atrás


Porto, Porto, Portugal Sitel Corp. Tempo inteiro

About the Role

We are seeking a highly skilled and multilingual customer support specialist to join our team as a Dutch Back Office Advisor for a video game brand. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring a positive experience for our customers.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve complex customer issues, including hardware, software, and subscription-related problems
  • Collaborate with internal teams to identify and implement process improvements
  • Develop and maintain knowledge bases and customer support procedures
  • Conduct regular reviews and audits to ensure compliance with company standards and regulatory requirements
  • Provide guidance and training to front-line customer service representatives

Requirements

  • Native or proficient level of Dutch (C2)
  • Advanced level of English (C1)
  • Previous experience in customer services or escalation support role, preferably within the gaming industry or tech support environment
  • Excellent listening, communication, and interpersonal skills
  • Patience, empathy, and resilience in handling challenging customer situations
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong problem-solving skills and ability to analyze complex technical issues

What We Offer

  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives


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