Back Office Support Specialist for Video Gaming Brand

Há 4 dias


Porto, Porto, Portugal Blu Selection Tempo inteiro

Are you ready to start your career in a dynamic and innovative company? We have an exciting opportunity as a Back Office Support Specialist for a Video Gaming Brand.

This role involves maintaining core business operations, handling administrative tasks, and delivering deep analysis on customer data. Your responsibilities and impact will be:

Key Responsibilities:

  • Managing administrative and organizational activities to support the smooth functioning of the core business.
  • Being a first point of contact for resolving escalated customer inquiries, complaints, and technical issues.
  • Diving into escalated cases, gathering relevant information from multiple sources, analyzing data, and seeking the root causes to determine appropriate solutions.
  • Communicating with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases, and deliver resolutions in a timely and professional manner.
  • Conducting regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirements.

Requirements:

  • A native level of Dutch and an excellent level of English.
  • Ability to deliver deep analysis on customer data.
  • Ability to work independently and under minimal supervision.
  • Great attention to detail and accuracy in work.
  • Strong analytical and problem-solving skills.
  • Attentive listening and effective communication skills.
  • Energetic, innovative, and proactive in a fast-paced environment.
  • Excitement about intercultural communication and the expatriate lifestyle.
  • Willingness to relocate to Portugal for an international career and life experience.
  • Having a valid Portuguese work permit or a nationality that allows you to work in an EU country.

What's in it for you?

This role offers a unique opportunity to work for a global leader in the BPO industry, with a competitive salary and benefits package, including a relocation package for international candidates.

Your Future Company:

Your future company is a global leader in the BPO industry, with 170,000 employees across the globe. We offer innovative solutions, technology, and expertise to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

Lisbon is a colorful city with a rich cultural history, offering a unique blend of traditional and modern experiences. You can enjoy delicious Portuguese cuisine, explore the city's vibrant neighborhoods, and take advantage of the city's many cultural and recreational activities.



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