Back Office Support Specialist for Video Gaming Brand
Há 4 dias
Are you ready to start your career in a dynamic and innovative company? We have an exciting opportunity as a Back Office Support Specialist for a Video Gaming Brand.
This role involves maintaining core business operations, handling administrative tasks, and delivering deep analysis on customer data. Your responsibilities and impact will be:
Key Responsibilities:
- Managing administrative and organizational activities to support the smooth functioning of the core business.
- Being a first point of contact for resolving escalated customer inquiries, complaints, and technical issues.
- Diving into escalated cases, gathering relevant information from multiple sources, analyzing data, and seeking the root causes to determine appropriate solutions.
- Communicating with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases, and deliver resolutions in a timely and professional manner.
- Conducting regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirements.
Requirements:
- A native level of Dutch and an excellent level of English.
- Ability to deliver deep analysis on customer data.
- Ability to work independently and under minimal supervision.
- Great attention to detail and accuracy in work.
- Strong analytical and problem-solving skills.
- Attentive listening and effective communication skills.
- Energetic, innovative, and proactive in a fast-paced environment.
- Excitement about intercultural communication and the expatriate lifestyle.
- Willingness to relocate to Portugal for an international career and life experience.
- Having a valid Portuguese work permit or a nationality that allows you to work in an EU country.
What's in it for you?
This role offers a unique opportunity to work for a global leader in the BPO industry, with a competitive salary and benefits package, including a relocation package for international candidates.
Your Future Company:
Your future company is a global leader in the BPO industry, with 170,000 employees across the globe. We offer innovative solutions, technology, and expertise to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?
Lisbon is a colorful city with a rich cultural history, offering a unique blend of traditional and modern experiences. You can enjoy delicious Portuguese cuisine, explore the city's vibrant neighborhoods, and take advantage of the city's many cultural and recreational activities.
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