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Customer Support Specialist in Lisbon
1 semana atrás
Become a valued member of our dynamic team and embark on a rewarding journey as a Customer Support Specialist in the hospitality and accommodation business.
About the RoleYour key responsibilities will be to ensure excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in a friendly and professional manner.
- Manage and respond to customer requests through phone and email.
- Meet and exceed customer service quality and productivity goals as well as compliance regulations.
- Build meaningful relationships with customers by addressing their inquiries with politeness, warmth, and professionalism.
To succeed in this role, you will need:
- A native-level proficiency in Norwegian and a minimum B2 level of English.
- High school diploma or Higher Education certificate.
- A valid Portuguese work permit (required) or EU citizenship.
- Motivation and commitment to deliver excellent customer service.
- Excitement about intercultural communication and embracing the expatriate lifestyle.
We offer a comprehensive package that includes:
- Full-time working hours: 40 hours per week, Monday-Sunday, 8:00-17:00.
- An attractive annual salary plus performance bonus starting from the 4th month.
- Health insurance after 6 months.
- 22 vacation days per year.
- Paid professional training.
- Employee discounts.
- Fun and engaging company-wide initiatives.
- Excellent work culture.
Additional benefits for international candidates include:
- Reimbursement of initial flight expenses after 3 months (up to €200).
- Up to €360 for accommodation/month for the first 3 months.
- Accommodation support customized to your needs and budget.
About Your Future Company
We are a global leader in the BPO industry, with 170,000 employees worldwide. Our innovative solutions, technology, and expertise support operational needs for clients and deliver seamless experiences to customers in moments that matter.
Living in Lisbon offers a unique blend of cultural history, rich culinary scene, and vibrant urban life. As a Customer Support Specialist, you will be part of a diverse community with opportunities to grow and develop your career.
We invite you to apply and experience a personalized recruitment process that values diversity and normalizes inclusivity. Get tips and tricks for your resume and interview with our hiring team to increase your chances of success.
