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Customer Service Specialist
1 semana atrás
About Us
Nordicjobsworldwide is a fast-paced industry leader, offering a dynamic work environment and endless career opportunities.
Job Description
We are seeking a skilled Customer Service Specialist to join our team. As the first point of contact for players, you will ensure they receive top-notch service while enjoying their casino experience.
Responsibilities:
- Provide exceptional customer support via email, phone, and live chat.
- Help players with account issues, bonuses, game rules, and technical questions.
- Ensure a positive and engaging experience for customers, making them feel valued.
- Assist with responsible gaming, fraud prevention, and payment-related inquiries.
- Collaborate with internal teams to report issues and improve our platform.
- Ongoing training and development opportunities.
Requirements:
- Fluent Danish speaker with excellent English skills.
- Customer service experience (iGaming experience is a plus).
- Strong communication skills and ability to multitask.
- PASSION FOR CASINO GAMES, SPORTS BETTING, OR THE IGAMING INDUSTRY.
- Tech-savvy with fast typing skills.
- Flexibility to work day, evening, and weekend shifts.
Benefits:
- Competitive salary and bonus schemes.
- Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in.
- Comprehensive healthcare insurance, dental care, travel insurance, and life insurance.
- Gym allowance and fitness memberships.
- Volunteer Time Off Programme: 20 days paid leave after your first year of employment.
