Ecommerce Technical Specialist
Há 7 dias
About Sovos Compliance
Sovos is a global leader in tax compliance solutions. We are committed to making a positive impact in everything we do. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting, and greater control over business processes.
The Work You'll Do
We are seeking an Ecommerce Technical Consultant to support the evolution of our product. This role involves providing technical support to partners and clients, analyzing user needs, and monitoring the development of new product features. Key responsibilities include:
• Monitoring the registration of clients on ecommerce solutions, including validations up to approval;
• Providing second-line technical support to clients and partners, particularly regarding ecommerce solutions;
• Analyzing and identifying the needs of users and the market;
• Conducting end-to-end testing of product functionalities;
• Participating in the preparation of technical documentation, user manuals, and the creation of explanatory videos for ecommerce solutions;
What We Need From You
We require a Bachelor's Degree, 1-2 years of customer service-related work experience, and Microsoft Office skills. Additionally, you should have a moderate knowledge of Sovos product offerings, basic knowledge of tax rules and processes, and strong time management, organizational, and decision-making skills.
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