Ecommerce Risk Specialist
Há 1 mês
About the Role
Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. As a Technical Account Manager, you will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products. You'll be working with brand-name retailers who are looking to reduce online fraud rates and increase their bottom line by optimizing, improving, and enhancing their current Riskified services. You'll collaborate daily with various departments, including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product life cycle are addressed.
What You'll Be Doing
As the main technical focal point for Riskified's enterprise merchants, you will lead upsells, cross-sales, and other efforts. You'll analyze clients' requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products' capabilities. You'll build, monitor, and execute joint project plans with clients, working closely with Account Management, Sales, and Support teams as a technical subject matter expert. You'll also offer technical support for new and existing products and services and proactively initiate and design process improvements, tools, features, and product enhancements.
Why This Role Matters
This role is critical to Riskified's success, as you will be working closely with our merchants to help them grow and protect their businesses. You will have a significant impact on our customers' success and will be a key part of our team's efforts to drive ecommerce growth and reduce online risk.
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