Ecommerce Solution Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiro

About Sovos Compliance

Sovos Compliance is a global leader in tax compliance solutions, dedicated to transforming tax compliance from a business requirement to a force for growth.

We're seeking an Ecommerce Solution Specialist to join our team. This role will be responsible for supporting the evolution of our ecommerce product, providing technical support to partners and clients, and ensuring the effectiveness of operations on related ecommerce solutions.

The Ideal Candidate

  • Will have a Bachelor's Degree, preferably with 1-2 years of customer service-related work experience.
  • Be proficient in Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
  • Have moderate knowledge of Sovos Compliance product offerings in the relevant Product Market.
  • Be familiar with basic tax rules and processes in the relevant Product Market.
  • Exhibit strong time management, organizational, and decision-making skills.
  • Show excellent spoken and written communication skills.
  • Interact effectively with teammates, colleagues, and customers.

Key Responsibilities

  • Monitor client registration on ecommerce solutions, including validations and approvals.
  • Provide second-line technical support to clients and partners, particularly regarding ecommerce solutions.
  • Analyze user needs and market trends.
  • Monitor new product feature development, ensuring alignment with identified needs.
  • Conduct end-to-end testing of product functionalities.
  • Prepare technical documentation, user manuals, and explanatory videos for ecommerce solutions.
  • Support partners through demonstrations and product-related inquiries.

What We Offer

  • A competitive salary of approximately $65,000 - $85,000 per annum.
  • The tools to enhance your life, including health insurance, life insurance, personal accidents insurance, meal allowance, and opportunities for further learning and development.
  • A chance to work with talented and passionate people in a rewarding and values-driven environment.
  • An equal opportunity employer committed to diversity and inclusion.


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