Ecommerce Risk Specialist Lisbon
2 meses atrás
About Us
Riskified empowers businesses to drive ecommerce growth by mitigating risks. Our clients, including top brands and publicly traded companies, rely on us for chargeback protection, fraud prevention, and customer retention. Developed by a team of ecommerce risk analysts, data scientists, and researchers, our AI-powered fraud intelligence platform provides real-time decisions and robust identity-based insights.
At Riskified, we thrive in a collaborative work setting, alongside talented individuals, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact.
About the Role
We're seeking an Ecommerce Risk Specialist to work cross-functionally with our merchants, scaling up technical aspects of our products. You'll collaborate externally with brand-name retailers to reduce online fraud rates and increase their bottom line by optimizing, improving, and enhancing their current Riskified services. Internally, you'll work closely with various departments, including Product, Account Management, Analytics, Data Science, and Development, to ensure all relevant aspects of the product life cycle are addressed.
The end goal of this role is to own the technical aspects of integration efforts, upsells, and cross-sales to accelerate our merchants' growth.
Your Key Responsibilities:
- Serve as the main technical focal point for Riskified's enterprise merchants, leading upsells, cross-sales, and other efforts.
- Analyze clients' requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products' capabilities.
- Build, monitor, and execute joint project plans with clients.
- Work closely with Account Management, Sales, and Support teams as a technical subject matter expert and offer technical support for new and existing products and services.
- Proactively initiate and design process improvements, tools, features, and product enhancements.
What We Offer:
We offer a competitive salary range of approximately $$120,000 per year, depending on experience and qualifications. This role is an excellent opportunity to grow your career with a dynamic company like Riskified, where you can make a meaningful impact and enjoy a collaborative work environment.
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