IT Automation Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal BMC Software, Inc. Tempo inteiro

About BMC

BMC Software, Inc. is an award-winning, equal opportunity employer that values diversity and inclusion.

As a pioneer in the IT industry, we have been helping our customers achieve their goals by providing cutting-edge solutions and services.

Job Description

We are seeking a highly motivated Technical Support Analyst to join our team as an IT Automation Specialist.

In this role, you will work on complex system-level problems across Windows or Linux/Unix platforms, as well as application layer issues and network communications.

You will also work directly with Research and Development to address intricate support challenges, enhancing our solutions and your own technical acumen.

Your Key Responsibilities

  • Design practical solutions to technical support problems.
  • Collaborate with cross-functional teams to deliver high-quality results.
  • Develop knowledge bases that contribute to our collective learning and customer success.

What We Offer

Competitive salary: $85,000 - $110,000 per year.

A comprehensive benefits package, including medical, dental, and vision insurance.

A 401(k) retirement plan with company match.

A generous paid time off policy.

Ongoing training and professional development opportunities.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 2 years of experience supporting software products in a software company environment.
  • Demonstrable knowledge of support processes and procedures.
  • A proven ability to design practical solutions to technical support problems.
  • Motivated and collaborative attitude.

About You

We are looking for a skilled and dedicated individual who is passionate about IT automation and customer success.

If you have a strong desire to learn and grow with our company, we encourage you to apply for this exciting opportunity.



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