Fiber Optics Customer Care Representative
Há 2 dias
We are seeking a highly skilled Fiber Optics Customer Care Representative to join our team. As a representative, you will be responsible for providing exceptional technical support to our customers, identifying their needs, and offering tailored solutions.
Key ResponsibilitiesYou will be expected to:
- Resolve customers' technical issues via phone, email, or chat
- Identify customer needs and provide personalized solutions
- Collaborate with our team to ensure seamless customer service
The ideal candidate will possess a native or advanced level of German, experience in fiber optics, and strong IT skills. Our company culture emphasizes teamwork, inclusivity, and continuous learning.
Benefits:
- Salary: €1,280 gross/month
- Food aid: €7.41/day
- Transport allowance: €20
- Health insurance
- Performance bonus up to €500/month
- Quarterly Bonus: €500 for high performers / €800 for top performers
Working Hours: Monday to Saturday, between 7:00 and 20:00; 2 days off per week (Saturday + 1 rotating day)
Work Location: Porto or Lisbon
We strive to create an inclusive work environment where everyone feels valued and supported. If you require any accommodations during the application or interview process, please let us know.
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