Fiber Optic Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Welcome to Buscojobs Portugal

A community of passionate experts who combine their skills to take your company to higher levels of excellence.

Our expertise: The Felps Group is an alliance of 'Pure Players' made up of four distinct squads: Telecoms, IT, Cybersecurity and Change Management. Each squad is led by a Captain who is a specialist in that particular area. The captains coach the consultants throughout their careers in the Felps Group, guiding them in their choice of missions and the stages of their training. Our aim is to facilitate the growth and development of our consultants, enabling them to take their careers to the next level.

Our approach: In our model, consultants are the central focus, which is why we dedicate all our attention to them. The team, led by the Captain and Associate Director, provides expert support to ensure the consultants receive the highest level of guidance. Drawing on our extensive experience, we are able to deliver personalized, comprehensive, and impactful assistance tailored to their needs.

Felps Group believes in the power of diversity and inclusion. We are committed to creating an inclusive working environment where all employees feel respected, supported and encouraged to contribute to the company.

As a member of our team, you will be part of a culture that celebrates diversity in all its forms, be it age, gender, ethnicity, religion, sexual orientation, gender identity, skills, socio-economic background or any other personal characteristic. We pride ourselves on our commitment to equal opportunities and justice.

About the Position:

You will report directly to Felps Lisboa and will join the fiber optic support team for one of our main clients.

Main Responsibilities:
  1. Incident Management and Monitoring in Fiber Networks
  • Coordination with the team responsible for incident management in FTTO, FTTA, FON, and Backbone networks.
  • Supervision of corrective actions and monitoring of incident resolution.
  • Escalation of critical incidents, if necessary.
Technical and Operational Support
  1. Support to the maintenance team in case of technical blockage.
  2. Operational assistance to the NOC to facilitate incident resolution.
    1. Pre-dispatch Analysis: Evaluation of incidents to determine the need for intervention before being triggered.
    2. Management of scheduled work.
    1. Analysis of affected services.
    2. Client notification.
    3. Budget validation.


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