Customer Service Representative

2 semanas atrás


Lisboa, Lisboa, Portugal Sidul Açúcares Tempo inteiro
About Us

Sidul Açúcares is a leading provider of sugar products and solutions, with a rich history spanning over 100 years. Our commitment to quality and customer satisfaction drives our business practices and relationships.

Job Summary

We are seeking a skilled Customer Service Representative to join our team in ensuring timely and effective communication with customers, sales managers, and internal stakeholders. As a key member of our Business Operations team, you will play a vital role in resolving customer inquiries, providing product information, and collaborating with cross-functional teams to meet customer needs and expectations.

Key Responsibilities
  • Provide basic information to customer needs, questions, and queries, and offer pragmatic solutions
  • Educate customers on rules of supply, such as lead times, MOQs, product information, delivery dates, etc.
  • Communicate constraints and revised delivery dates in the event of supply failures
  • Build rapport and cooperative relationships with customers, sales managers, and the Supply Chain department
  • Takes action to meet customer needs and concerns with integrity and honesty
Requirements
  • Excellent customer service skills and experience in a demanding environment
  • Strong verbal and written communication skills, with proficiency in English (and Spanish language skills a plus)
  • Able to work with tight deadlines and under pressure, while maintaining accuracy and flexibility
  • SAP knowledge and computer literacy, with good Excel skills (ideally)
  • Familiarity with FMCG commercial understanding and customer-oriented attitude/approach
What We Offer

As a valued member of our team, you can expect a competitive salary range ($40,000 - $60,000), along with opportunities for professional growth and development. Our company culture values teamwork, innovation, and continuous improvement, making Sidul Açúcares an excellent place to build your career.

Join Our Team

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application for this exciting opportunity.



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