IT Technology Services Specialist
Há 1 mês
SAP is a leading enterprise application software company that helps organizations run better. Our company culture is focused on innovation, collaboration, and employee development.
Job DescriptionWe are seeking an IT Meeting Room Technology Specialist to join our global team. The successful candidate will be responsible for monitoring and supporting the technology for our meeting rooms, including audiovisual equipment, computers, and other devices.
Key Responsibilities- Monitor and troubleshoot audiovisual equipment, computers, and other devices in meeting rooms
- Provide technical support and resolve issues with meeting room technology
- Keep track of equipment inventory and report any issues or needs to the IT department
- Stay up-to-date with the latest technology and trends in meeting room technology
- Contribute to the management and maintenance of meeting room equipment
- Knowledge transfer to 1st and 2nd level engineers
- Produce comprehensive documentation for deployed systems and changes
- Collaborate with 3rd level technical teams to ensure robust network and meeting room solutions
- Build action plans to improve experience, processes, and product innovation
- Drive improvements within 2nd Level IT Support utilizing new technologies, automation, agile methodologies, and analytics to improve overall end-user experience
- High school diploma or Bachelor Degree (preferred)
- Strong experience in a technical and support role
- Knowledge of audiovisual equipment
- Excellent problem-solving and troubleshooting skills
- Strong project management skills
- Strong and clear communication and interpersonal skills
- Certifications in audiovisual technology are highly desirable
- Ability to work independently and as part of a global team
- Willingness to learn and adapt to new technologies
- Strong computing skills, orientated towards Windows, MacOS, iOS, Android, SharePoint, and the Office 365 power suite
- More than 2 years of relevant experience in AV/Meeting Rooms equipment's
- More than 3 years of relevant experience in the 2nd level IT support role, technical customer support, or technical implementation roles
- Work experience in an international environment. Software Industry experience strongly preferred
- Experience with IT asset management systems and a strong competence with various job-relevant tools & processes
Europe - Portugal (Lisbon)
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