Client Services IT Specialist
Há 6 dias
About the Role
We are seeking a highly skilled and experienced IT professional to join our team as a Client Services IT Specialist. In this role, you will be responsible for managing the daily operations of IT Infrastructure projects and maintenance, working with external vendors to plan and implement various IT systems, and collaborating with regional service experts and delivery experts on operations.
Key Responsibilities
- Manage local onsite daily IT operations
- Establish rapport with LOB's and key stakeholders
- Collaborate with regional service experts and delivery experts on operations
- Delivery and implementation of local projects
- Regular communication with the business
- Identifying knowledge gaps and creating KBA
- Process enhancement
- Verify monthly approval and posting of invoices for IT resources
- Record monthly accomplishments
Requirements
- Agile fundamentals
- Problem/escalation management
- Project management
- ServiceNow experience
- Communication skills for LOB interactions
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
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