Digital Experience Management Expert

Há 4 dias

Lisboa, Lisboa, Portugal Winning Tempo inteiro

Overview:

We are looking for a skilled and enthusiastic Digital Experience Management Expert to help shape smart and productive workplaces through the Digital Experience Management Service (DEM).

Main Responsibilities:

  • Lead and coordinate initiatives to resolve critical issues affecting the performance and availability of IT services and systems.
  • Act as a bridge between service teams, providers, and business units, facilitating communication and collaboration to ensure timely, effective solutions.
  • Monitor, report, and provide feedback on the progress and outcomes of initiatives aimed at improving onboarded DEM services.
  • Perform detailed analysis of issues and pain points, leveraging data to uncover correlations, root causes, and impacts.
  • Analyze day-to-day data to identify patterns and prevent end-user issues, working toward a proactive IT environment.
  • Collaborate with service teams and automation tooling experts to enhance service quality through automation initiatives (e.g., proactive alerts, anomaly detection, resolution).
  • Collect and leverage data to improve user experience across all DEM services.
  • Oversee and manage day-to-day IT operations and applications of IT systems within the onboarded DEM services.

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, or related fields.
  • At least 3 to 4 years of proven experience working with digital experience management tools and data architecture within the IT sector (experience in the digital workplace is a plus).
  • Strong knowledge of IT infrastructure and applications, particularly Windows device management.
  • Experience designing, implementing, and optimizing IT services.
  • Proficiency in creating reports and dashboards using PowerBI or similar data tools.
  • Understanding of automation and anomaly detection techniques in IT service management.

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