Customer Service Ambassador
Há 5 dias
Company Overview
Dorel Juvenile is a leading global manufacturer of juvenile products, boasting an extensive presence in over 100 countries worldwide.
We strive to deliver exceptional value to families through our diverse product portfolio, consistently ranking high in consumer reviews.
Our goal is to empower families to live carefree lives by providing them with high-quality, durable, and helpful products.
Your Mission
As a Consumer Care Representative at Dorel Juvenile, you will serve as the primary point of contact for consumers seeking assistance with our products and services.
You will be responsible for addressing consumer inquiries, resolving issues, and ensuring a positive customer experience at every interaction.
Key Responsibilities
- Respond promptly to consumer inquiries via various communication channels, providing accurate and customized assistance;
- Listen attentively to consumer concerns, empathize with their needs, and strive to resolve issues to their satisfaction;
- Provide product information, usage instructions, and troubleshooting guidance to consumers, ensuring they have a positive experience with our products;
- Monitor backorder files, inform customers about new products, delivery times, product/price changes, and encourage sales;
- Document consumer interactions, complaints, and resolutions accurately in our CRM system for tracking and reporting purposes;
- Stay informed about our products, policies, and procedures, participating in ongoing training and development opportunities to enhance product knowledge and customer service skills.
Your Profile
To succeed in this role, you should possess:
- At least 2 years of experience in customer service, consumer care, or related roles;
- Fluency in French (mandatory) and English is a plus;
- Excellent communication and interpersonal skills, with the ability to empathize with consumers, build rapport, and communicate effectively across diverse channels;
- Strong problem-solving and decision-making abilities, with a customer-focused mindset and a commitment to delivering exceptional service;
- Proficiency in CRM software, Microsoft Office Suite, and other relevant tools for managing consumer interactions and data;
- Availability for hybrid work arrangements.
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