Child and Adolescent Clinical Counsellor

Há 5 dias


Lisboa, Lisboa, Portugal Workplaceoptions Tempo inteiro

Company Overview

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Workplace Options is a leading provider of holistic wellbeing solutions, dedicated to supporting individuals and organizations achieve better health, happiness, and productivity. Our team is committed to delivering high-quality care through customized programs and a global network of experts.

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Job Description

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The Director of Child & Adolescent Clinical Counselling will oversee the management and provision of clinical oversight and functional supervision for counsellors assigned to the designated team. This role reports directly to the Chief Clinical Officer and involves monitoring, reporting, and quality assurance activities.

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  • Identify gaps within the program and provide solutions for enhancement
  • Support with transitioning clinical team members to the Pediatric Care Team
  • Develop and implement training and support operational documentation
  • Identify training needs to foster a high level of performance
  • Conduct call audits
  • Proactively manage performance issues
  • Provide coordination of care for high-risk and complex cases
  • Coach and consult on clinical interventions, case management, and integration of the Care Coach
  • Provide case consultations as needed
  • Oversee ongoing quality management activities and integrate quality improvement into daily program operations
  • Establish key performance indicators in alignment with department and company key objectives
  • Work closely with the Dedicated Account Manager in monitoring and managing SLAs
  • Monitor UCMS (case management system), Power BI (data), and Avaya phone systems, collaborating with other teams such as network development, work-life, and resource planning
  • Evaluate the progress of individuals and families
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Required Skills and Qualifications

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This role requires a PhD or PsyD in clinical psychology, psychology, or a related subject, with fully licensed status. The ideal candidate will have three or more years of experience working with children, adolescents, and families in a counselling or psychology setting, as well as international experience and proven managerial skills.

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Benefits

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We offer a comprehensive package including life plan, health plan, work accident insurance, meal allowance, gym reimbursement, tuition reimbursement, professional license reimbursement, clinical supervision, 24/7 support for risk calls, mentorship programme, CPD training reimbursement, access to professional monthly clinical development webinars, and EAP benefits.

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Why Join Us?

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We strive to cultivate a space where diverse voices are heard and valued. By embracing authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging, and personal growth.



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