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Job Overview
We are looking for a highly skilled Lisbon Quality Control Professional to join our team. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the overall quality of our customer support team.
You will work closely with other departments to analyze top issues, mentor agents on their quality, deliver training on new or changing policies, develop process documentation, and manage investigations of escalations of inaccurate decisions.
Your Key Responsibilities:
- Analyzing top issues with other departments.
- Mentoring agents on their quality.
- Delivering training on new or changing policies.
- Developing process documentation.
- Managing investigations of escalations of inaccurate decisions.
Required Skills and Qualifications
- A native level of German and a B2/C1 level of English.
- 2 years of relevant work experience in a Shared Service Center or comparable environment.
- Preferably a minimum of 1 year of experience within quality control/analysis or an audit.
- Able to adapt quickly to changes in workflows, such as updates in policies and guidelines.
Benefits
- Salary range in line with the market depending on the experience.
- Other benefits such as private health care including dental care, life insurance, language courses, and cafeteria benefits.
- A pleasant and inspiring working atmosphere.
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Professional development and clear career path.
Relocation Assistance
We offer a relocation package to support your move to Lisbon. The package includes:
- 2000€ paid with 1st month of salary (out of Portugal and located on the islands).
- 1000€ paid with 1st month of salary (when relocating to Lisbon but already being based in Portugal).
Living in Lisbon
- A colorful city view and a rich cultural history.
- Pros of living in a European capital on a budget.
- Delicious Portuguese cuisine and famous cafe culture.
- Friendly people, good vibes and a happy-go-lucky urban life.
- A large English-speaking local community and international environment.
