Cruise Receptionist
3 semanas atrás
Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature.
Key Responsibilities:
- To greet Guests in a professional manner;
- To deal with Guest complaints and comments in an efficient and timely manner;
- To provide Guests with information of shipboard services, including information on ports;
- To keep an accurate record and to follow up on lost and found items;
- To assist Guests with Disembarkation information and inquiries;
- To handle check in for embarking Guests and also assist Guests who may disembark in way ports;
- To assist the Chief Purser with Customs and Immigration paperwork when necessary;
- To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner;
- To adhere to all Company Policies and Procedures, Manuals and Directives;
- To apply charges to guest and crew shipboard accounts;
- To do additional duties in other departments (provision, luggage etc.) as necessary.
Requirements:
- Hotel or Tourism School beneficial;
- Minimum of two (2) years' experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required;
- Previous experience in cash handling/accounting beneficial;
- Must be fluent in written and spoken Dutch or Flemish;
- Must be fluent in written and spoken English;
- Any additional language would be a plus;
- Excellent interpersonal and public communication skills;
- Must have very good administrative skills (proficient in Outlook, Word and Excel);
- Very good organizational skills are necessary along with the ability to multitask;
- Must possess ability to interact with all levels of people;
- Must be able to remain calm under pressure;
- Must be service minded with an outgoing, charming and friendly personality;
- To be cost conscious with the use of office supplies, printed materials and other consumables;
- To ensure that Company property is maintained properly and treated with respect at all times.
Safety Responsibilities:
- To be familiar with the Ship`s Emergency Plan;
- To be aware of Safe Working Practices;
- Emergency Duties To follow instructions noted on Safety Card;
- To participate in Guest/Crew Lifeboat Drills as per instructions;
- Other safety responsibilities, as assigned, but not limited to the above;
- Take part in safety drills.
Team Communication and Meetings:
- To attend orientation and training with the Purser Department every cruise;
- To communicate with the Assistant Purser and Chief Purser on a regular basis.
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