Receptionist (M/F) - Seagoing Position - French Speaker

3 semanas atrás

Lisboa, Lisboa, Portugal Mysticcruises Tempo inteiro
Job Title: Receptionist (M/F) - Seagoing Position - French Speaker

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean.

Responsibilities:
  • To greet Guests in a professional manner;
  • To deal with Guest complaints and comments in an efficient and timely manner;
  • To provide Guests with information of shipboard services, including information on ports;
  • To ensure that Guests are in possession of the proper documents for boarding;
  • To keep an accurate record and to follow up on lost and found items;
  • To conduct wake up calls for Guests;
  • To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner;
  • To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments;
  • To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts;
  • To assist Guests with Disembarkation information and inquiries;
  • To handle check in for embarking Guests and also assist Guests who may disembark in way ports;
  • To assist the Chief Purser with Customs and Immigration paperwork when necessary;
  • To be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards;
  • To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner;
  • To adhere to all Company Policies and Procedures, Manuals and Directives;
  • To apply charges to guest and crew shipboard accounts;
  • To do additional duties in other departments (provision, luggage etc.) as necessary.
Requirements:
  • Hotel or Tourism School beneficial;
  • Minimum of two (2) years' experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required;
  • Previous experience in cash handling/accounting beneficial;
  • Must be fluent in written and spoken English and French;
  • Any additional language would be a plus;
  • Excellent interpersonal and public communication skills;
  • Must have very good administrative skills (proficient in Outlook, Word and Excel);
  • Very good organizational skills are necessary along with the ability to multitask;
  • Must possess ability to interact with all levels of people;
  • Must be able to remain calm under pressure;
  • Must be service minded with an outgoing, charming and friendly personality;
  • To be cost conscious with the use of office supplies, printed materials and other consumables;
  • To ensure that Company property is maintained properly and treated with respect at all times;
  • To be familiar with the Ship's Emergency Plan;
  • To be aware of Safe Working Practices;
  • To follow instructions noted on Safety Card;
  • To participate in Guest/Crew Lifeboat Drills as per instructions;
  • Other safety responsibilities, as assigned, but not limited to the above;
  • To take part in safety drills. Team Communication and Meetings;
  • To attend orientation and training with the Purser Department every cruise;
  • To communicate with the Assistant Purser and Chief Purser on a regular basis.

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